Terms of Service | Chatwise

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement between you and Chatwise regarding your access to and use of our AI-powered customer support platform. By accessing or using our services, you agree to be bound by these terms.

2. Service Description

Chatwise provides a cloud-based artificial intelligence platform that enables businesses to create and deploy AI chatbots for customer support, sales, and user engagement. Our service includes customizable chatbot features, analytics, and integration capabilities.

3. User Accounts and Subscriptions

To access our services, you must create an account and select a subscription plan. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. Subscriptions are billed according to the plan you select and renew automatically unless cancelled.

4. Acceptable Use

You agree not to:

Use the service for any illegal or unauthorized purpose
Attempt to gain unauthorized access to our systems or networks
Reverse engineer, decompile, or disassemble any aspect of our service
Use the service to transmit harmful code, viruses, or malware
Violate any applicable laws or regulations
Infringe upon intellectual property rights of others

5. Payment Terms

All fees are charged in advance based on your selected subscription plan. Fees are non-refundable except as required by law or as expressly stated in these terms. We reserve the right to modify our pricing with notice to existing subscribers.

6. Intellectual Property

Chatwise retains all rights, title, and interest in our platform, software, and related materials. You retain ownership of your data and content. By using our service, you grant us a limited license to use your content solely to provide our services to you.

7. Data and Privacy

Your use of our service is subject to our Privacy Policy. We implement industry-standard security measures to protect your data. You are responsible for ensuring that any data you upload complies with applicable laws and regulations.

8. Service Availability

While we strive to maintain high availability, we do not guarantee uninterrupted access to our services. We may perform maintenance or updates that temporarily affect service availability. We are not liable for any downtime or service interruptions.

9. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through your account settings. We may suspend or terminate your access if you violate these terms. Upon termination, your right to use our services ceases immediately.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATWISE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of material changes through our service or via email. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

13. Contact Information

For questions about these Terms of Service, please contact us at:
Email: legal@chatwiseai.co