Privacy Policy | Chatwise

Introduction

Chatwise is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform. We recognize that privacy is an ongoing responsibility, and we will update this policy as needed.

Contact Information

If you have questions about our privacy practices, please contact us at:
Email: privacy@chatwiseai.co

Information We Collect

We collect information that you provide directly to us, including:

Name and contact information (email, phone number)
Company name and business information
Account credentials and authentication data
Payment and billing information
Communications with our support team
Usage data and analytics
Content you upload to create chatbots

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your transactions and send related information
Send you technical notices and support messages
Respond to your comments and questions
Analyze usage patterns and optimize our platform
Detect, prevent, and address technical issues
Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With service providers who assist in delivering our services
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets
With your consent or at your direction

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Secure infrastructure hosted on trusted cloud providers
Regular backups and disaster recovery procedures

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. This helps us understand how you use our service and improve your experience. You can control cookie preferences through your browser settings.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to access your personal data
Right to correct inaccurate information
Right to delete your information
Right to restrict or object to processing
Right to data portability
Right to withdraw consent

To exercise these rights, please contact us at privacy@chatwiseai.co.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your information within a reasonable timeframe, unless we are required to retain it for legal purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

AI and Machine Learning

We use AI technologies to power our chatbot platform. We do not use your proprietary data to train general AI models. Your data is used solely to provide personalized chatbot responses for your specific use case.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@chatwiseai.co